Get back to what matters most.

We’ll do the rest.

Who we are

HHS has provided hearing aid program management services to clients since 1982. We implement practice growth strategies and relieve clients from burdensome administrative tasks. Our people, process and products enable hearing healthcare professionals to get back to treating patients.

with us you’ll get more


Eliminate long calls with
insurance companies and
long hours developing
marketing plans.


Receive faster insurance
reimbursements, competitive
discounts and lowered
accounts receivables.


From marketing tactics to
insurance questions, our
dedicated team is just a
phone call away.


We implement
research-based marketing
strategies that enable you to
reach your practice’s goals.

our process


From creative services to back office support, we are a true partner for hearing healthcare practices. We’ll take the most time consuming tasks off your plate, giving you more productive hours in your day.

Insurance Support

Eliminate all hassles associated with navigating the insurance landscape. Put our 30 years of billing and collecting experience to work for you.

  • Check insurance benefits
  • Bill insurance & 3rd party claims
  • Eliminate costly billing fees

Software Management

Custom built databases to meet your exact needs. Our program management software provides you with the operational and marketing support your practice deserves.

  • Streamline your program
  • Develop scorecards & dashboards
  • Execute marketing campaigns

Marketing & Development

Your marketing plan needs a comprehensive approach. Let us develop and help execute the right strategy for your practice.

  • Customize marketing plans
  • Create print & online collateral
  • Implement practice growth strategies


We’ll measure your patient’s experience on the care they receive. It’s a critical part of improving your services and referrals.

  • Web, phone & mail
  • Patient satisfaction survey
  • Calculate Net Promoter Score

Reporting & analysis

Making data-driven decisions is the key to maximizing your profitability. Have instant access to all your KPIs.

  • Complete business analysis
  • Year-over-year metrics
  • Distribution and trend data

Practice Administration

Making sure you have the right people, policies and procedures in place can make the difference.

  • One consolidated statement
  • Recruiting & compensation plans
  • Consultation and best practices


Whether you're a private practice ENT or Audiologist, hospital or speech and hearing center, we'll consult with you and build a plan to meet your unique needs. Having partnered with hearing healthcare professionals for over 30 years, we understand the solutions your practice needs to stay competitive.


Our team is dedicated to bettering the hearing healthcare community. With Hearing Health Systems you tap into decades of experience combined with business development and cost-cutting services. We are a client-centric partner that is passionate about delivering value-added benefits and building your practice as a market leader.

Stephen Fell

Stephen spent 11 years as Director Sales and Product Management for two international automotive service suppliers implementing business process management (BPM). His primary focus was building and streamlining operations, while bettering the customer experience. He enjoys spending time with his family, playing golf, hockey and alpine skiing.

Rich Filar

Rich joined HHS after 6 years with a major hearing aid manufacturer where he helped practices achieve their goals. He can help your practice implement research-based marketing strategies and control your cost of goods. Rich resides in Pittsburgh with his wife and two daughters.

Patti Tegan

Patti is a veteran of the hearing aid industry having spent the last 20 years providing excellent front-office support for several private practices. Patti is an integral part of the team as her meticulous attention to detail and hard work exemplifies our promise to our clients. In her spare time, she enjoys the outdoors and spending time with her grandchildren.

Elaine Fell

Elaine has spent the last 30 years in the hearing health industry helping clients run a smoother operation. She is an integral to our success and strives to eliminate the hassles and cost barriers associated with hearing aid programs. Elaine enjoys spending valuable time with her six grandchildren and relaxing on the beach.

Matina Dafoulas

Matina brings over 10 years of creative service experience to the hearing healthcare community. She creates customized acquisition and retention campaigns for our clients, helping them stay closer to patients. Matina earned her Master’s in Marketing Communications from Emerson College in 2004.

Make The Switch

No hassles, No commitments.


1 855 HEAR NHI

(432 7644)